resources for the ultimate hands-free drinking solution
Explore our comprehensive resources designed to enhance your Fleximug experience—ensuring convenience and independence for every user
let's talk hydration with our FAQ
Find helpful answers to the most common inquiries about using and maintaining your Fleximug in our FAQ section below:
What makes this mug and straw so special?
The Fleximug is the only hands-free hydration solution designed with a leakproof, stainless steel mug and a quick-connect/release straw that’s poseable, flexible, and stays in place to help people with limited arm mobility and mild-to-moderate reduced lung function take a drink faster and more independently. This unique combination empowers users and their caregivers to regain time, control and confidence while staying hydrated throughout the day!
Can I run the fleximug through the dishwasher?
We do not recommend you run the Fleximug in the dishwasher to keep it in the best shape possible and avoid malfunction. All straws include a cleaning brush. To clean inside the straw, insert the brush through each end, and rise with hot, soapy tap water. For more details on care required for individual components, we recommend checking out the Care and Use Guide for your corresponding system. A Care and Use Guide is included with each Hands-Free Hydration Kit upon purchase.
When do I need to clean the Fleximug?
Please clean your Fleximug before every use.
How long should the drinking straw be when you purchase?
We recommend users purchase a straw length that will allow them to reach their face/mouth comfortably, depending on their wheelchair, desk, or bed-rail set-up. We also suggest getting a length longer than you think you need, so you have plenty of room to adjust the straw. The straws are easily interchangeable, so if your chair, desk or bed set-up changes, the straw can change with you, too! Various straw lengths are available.
Check out our suggested straw length diagram using the Quantum motorized wheelchair:
How do I know where to mount the bottle?
We recommend users purchase a straw length that will allow them to reach their face/mouth comfortably, depending on their wheelchair, desk, or bed-rail set-up. Wherever you mount it, just make sure it’s not in the way of changing configuration, when the chair goes from sitting to standing, the chair can still collapse. Check out suggested locations for where to mount in the graphics below:
Can we replace the straw/other parts?
Yes you absolutely can! We offer replacement parts, such as mug/lid, straws, bottle holders, cleaning brushes and more. By investing in replacement parts, you can extend the lifespan of your Fleximug and ensure you continue to experience the ease and convenience of independent hydration for a lifetime. Purchase here.
How does the quick release straw work?
The Push-to-connect design for your straw is easy to clean and assemble.
Push the straw down until you hear an audible “CLICK”. If the release clip has been accidently released, the neck will not go onto the mug.
To open it, you need to push the button on the base of the straw.
What if it becomes difficult to attach the straw?
Over time, the o-ring of the lid can wear out with regular use, and it can become difficult to attach the fleximug straw to the mug. We sell replacement lid assemblies to get this working again. Visit one of our partner sites or write in to sales@fleximug.com to purchase a new one.
Is Fleximug leakproof?
The mug is constructed from high-quality, BPA-free stainless steel, and won’t leak due to our patented, one-way air vent technology. This means it won’t spill with the straw removed. When the straw is connected, the lid must be securely fastened and positioned upright to remain leakproof.
What kinds of liquids can I drink in the Fleximug?
The Fleximug is primarily recommended for water and other non-viscous liquids. Avoid thick liquids and drinks with pulp, carbonation, or particles to prevent clogging.
While you can use Fleximug with liquids other than water, there are certain liquids that may shorten your product’s lifespan over time. See our liquid guidelines below:
✅ Ideal Usage
Use Water and thin, low viscous liquids, like Coffee or Tea (iced or hot). To ensure optimal performance, use fluids free of any particles, pulp or carbonation.
If you use hot beverages, release any built-up air pressure by unscrewing the lid before you connect the straw.
⚠️ Use with Extra Care
You can drink Flavored Waters, Sports Drinks and Juice, but these liquids may shorten your product’s lifespan or cause it to malfunction over time.
After use, soak your lid assembly in warm, soapy water then rinse thoroughly because excess sugar in these liquids may cause your lid’s air vent to stick.
Then run water through the straw to clear it of any excess sugars. Utilize your tube cleaning brush to keep it clean for the next use.
❌ Not Recommended
Using viscous types of liquids can clog the straw or breather mechanism in your lid assembly. We don’t recommend using Powdered Drinks, Ice-blended Beverages (ICEEs, Frappuccinos, etc), Carbonated Soda/Pop, Juices with Pulp, Shakes or Smoothies.
Always use caution when using hot beverages. If you do use hot beverages like coffee, release any built-up air pressure by unscrewing the lid before you connect the straw.
I’d like to keep my Fleximug in the freezer. Is that okay?
Do not place it in the freezer. While keeping a backup in the fridge is a great idea, we do not suggest storing a spare in the freezer. Water expansion can lead to severe bottle damage. Never freeze a backup with drinking tubes or bite/check valves submerged.
Are any of the mug’s components microwave safe?
No, none of the Fleximug components are microwave safe. Do not place it in the microwave.
More questions?
Send us an email, or give us a call for any Fleximug-related inquiries. We’ll get back to you during our business hours Monday-Friday from 8:00 AM – 4:30 PM CST.
fleximug pro tips
Get the most out of your Fleximug with these helpful pointers
#1) Use caution with hot or carbonated beverages:
We recommend that you use Fleximug with only water, but if you use it with hot or carbonated beverages, make sure to release any built-up air pressure inside the mug before attaching the straw. Release any built-up air pressure – by unscrewing the lid – before you connect the straw. Do not place in freezer or microwave.
If you attach the straw to the lid while air pressure is trapped inside the mug, fluid may squirt out of the straw.
#2) Avoid leaks with perfect placement:
The rectangular plastic cap located at the base of the straw must be pushed in before connecting the straw to the lid.
Don’t position the straw below your liquid level. It will leak unless positioned otherwise.
Do position the straw tip upwards and make sure it stays placed above the liquid level in your mug.
#3) Always mount Fleximug below your mouth:
Fleximug includes a one-way valve built into the lid that regulates air pressure and makes it easier to drink from. But if you place the mug above your mouth, the straw becomes a siphon – once liquid starts flowing it keeps flowing.
You can reverse the flow by blowing back into the straw, but to prevent yourself from potentially getting soaked, always mount Fleximug below your mouth.
#4) Wash/rinse your fleximug after each use:
We recommend you hand wash the mug, lid, and straw to prevent residue buildup. If you use Fleximug with sugary beverages or sodas, the connection between the lid and straw can become sticky over time.
Clean the connection between the lid and straw regularly to prevent difficulties with attaching the straw.
Access the digital version of the Fleximug Care and Use Guide to keep your mug in top condition and enjoy its full benefits.
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We encourage you to register your new product by clicking below and completing the form attached to unlock the full potential of your Fleximug. By registering your product, you will receive key updates on Fleximug, including: product improvements, warranty updates, accessory/component developments, and more.
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